Refund and Returns Policy

1. Introduction
At FitJourney, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please review the following terms and conditions to understand how we handle refunds and returns.

2. Eligibility for Returns
To qualify for a return, the following conditions must be met:

• Items must be returned within 30 days of the delivery date.
• The product must be unused, in its original condition, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Returnable Items
Certain items cannot be returned or refunded, including:

• Gift cards
• Used or opened equipment
• Personalized or custom-made items

4. Return Process
If you wish to return an item, please follow these steps:

1. Contact our customer service team at [Insert Email] within 30 days of receiving your order.
2. Provide your order number and details of the product you wish to return.
3. You will receive instructions for returning the product, including a return shipping address.
4. Return the item in its original packaging with all parts included.

5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7–10 business days.

6. Shipping Costs

• Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or damaged.
• Original Shipping: Shipping costs are non-refundable.

7. Defective or Damaged Items
If your product is defective or damaged upon arrival, please contact us within 7 days of receiving the item. We will arrange a return or exchange, and you will not be responsible for return shipping fees.

8. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired product.

9. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

• Phone: +91 8670494672
• Email: [email protected]
• Address: 6/3(15/3), Jaganathan Road, Nungambakkam, Chennai, Chennai, Tamil Nadu, India, 600034