Shipping policy
1. Shipping Locations
We currently offer shipping within India. If you are located outside of this area, please contact us at [Insert Email] to inquire about international shipping options.
2. Shipping Methods and Costs
We provide several shipping methods depending on your location and the size of your order. Shipping costs are calculated based on the delivery address, selected shipping method, and the total weight of the order. The exact shipping cost will be displayed during checkout before you complete your purchase.
3. Processing Time
Orders are typically processed within 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
4. Delivery Times
- Standard Shipping: Typically arrives within 5 business days.
- Expedited Shipping: Typically arrives within 3 business days.
- Overnight Shipping: Typically arrives the next business day if ordered before 6pm.
Delivery times may vary depending on your location, product availability, and the carrier used. Please note that we cannot guarantee delivery dates as they are subject to third-party carriers.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order through the carrier’s website.
6. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or location. In such cases, we will inform you during checkout or via email.
7. Packaging
We ensure that your products are securely packaged to prevent damage during shipping. If your order arrives damaged, please refer to our Refund and Returns Policy for instructions on how to proceed.
8. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as weather conditions, strikes, or high demand. FitJourney is not responsible for delays caused by third-party carriers.
9. Lost or Stolen Packages
If your package is lost or stolen after it has been marked as delivered, please contact the carrier directly for assistance. FitJourney is not responsible for lost or stolen packages once they have been delivered.
10. Address Changes
Please ensure that your shipping address is correct before finalizing your order. If you notice an error in your shipping address, please contact us as soon as possible. Once the package has been shipped, we are unable to make changes to the address.
11. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at:
- Phone: +91 8670494672
- Email: [email protected]
- Address: 6/3(15/3), Jaganathan Road, Nungambakkam, Chennai, Chennai, Tamil Nadu, India, 600034